Hello I'm Dean Stancevski Welcome To My Portfolio Website
Technical Support Engineer, IT Consultant, and Self Published Author & Advisory Board Member with a Certificate IV In Digital Media Technologies and Diploma in Information Technology from TAFE NSW. Currently Working in the IT industry where I can build on the skills gained and developed at TAFE and through my previous jobs courses & practical and academic & freelance/business experience.
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Dean Stancevski
Founder & Senior IT Consultant And Investor
Contact Phone:
0459446750
Onsite Location:
Sydney Australia New South Wales
Email Address:
Dean.Stancevski@email.com
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EXPERIENCE
February-2019-May-2021
Senior Field Assistant Technician
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2018-2019
Desktop Support Engineer
2017-December
Work Experience Desktop Support Technician
DXC Technology
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
Answers customer questions and resolves issues. Refers to other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Assists in instructing customers in the operation and maintenance of systems/equipment.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analyses and prepares reports on system problem trends and issues.
Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
Assists in the design of basic technical programs for projects or enhancements to existing programs.
DXC Technology
This role provides Level 1 and Level 2 technical support to DXC’s clients and its subsidiaries within defined SLAs. The role requires the ability to effectively and independently troubleshoot technical issues. This includes systems access, resolving incidents and requests & contributing to IT projects
• Ensure Proactive 1st/2nd Level Support: Phone coverage, first-time resolution, log incidents and requests, assign to resolution group.
• Provide direct internal customer IT support: Desktop, meeting rooms, PC setup, new starter provisioning and other on-site hardware support
• Provide the technical field services support function for an assigned geographical area, this includes data centres
• Contribute to maintaining Knowledgebase: Update Desktop knowledge base, call resolution
• Contribute to Problem management: Trend analysis, problem resolution, assignment/mitigation, including root cause analysis.
• Provide support to Senior Engineers on scheduled maintenance and specific project tasks.
TAFE NSW
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Installing Operating Systems
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Configuring Operating Systems
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Checking Configuring Fixing & Installing Drivers
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Resetting Password
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Configuring BIOS/Basic Input Output System
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Printer Troubleshooting
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Troubleshooting PCs
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Ghost Cast Server Installation Client Windows Machines
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Hardware Check-Ups
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Remote Desktop
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Installing Drivers
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Firewall Check-Up
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Server Network Switch Check-Up
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Diagnosing System Problems
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DNS Domain Name System Checking
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IP Address Internet Protocol Check-Ups
2015-July
Work Experience Software Developer
(AIE) Academy Of Interactive Entertainment
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3D Animation
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3D Modelling
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JavaScript Programming
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Game Design
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Game Art
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Game Development
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Game Production
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Game Animation
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VFX Film Animation
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Adobe Photoshop CC
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Unity 3D Game Engine
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Project Planning and Presenting
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Autodesk Maya 3D Graphics
EDUCATION
2017-June-December
Diploma Of Information Technology
TAFE NSW
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Create a markup language document to specification
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Research and review hardware technology options for organisations
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Gather data to identify business requirements
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BSBSUS501Develop workplace policy and procedures for sustainability
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Manage ICT projects
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Establish and maintain client user liaison
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Review and update disaster recovery and contingency plans
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Produce basic client-side script for dynamic web pages
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Develop complex cascading style sheets
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Manage the testing process
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Install and maintain valid authentication processes
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Match ICT needs with the strategic direction of the enterprise
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Install an enterprise virtual computing environment
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Install and upgrade operating systems
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Configure an enterprise virtual computing environment
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Ensure a safe workplace
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Design, build and test a network server
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Implement secure encryption technologies
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Build a dynamic website
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Integrate database with a website
2017-January-June
Certificate IV Digital Media Technologies
2015-October-December
Cisco Internet Of Everything
TAFE NSW
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Create a simple markup language document
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Produce and edit digital images
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Create visual design components for digital media
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Shoot material for screen productions
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Participate effectively in WHS communication and consultation processes
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Create 3D digital animations
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Create storyboards
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Create 2D digital animations
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Work effectively in the digital media industry
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Author interactive media
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Perform basic sound editing
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Articulate, present and debate ideas
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Identify, evaluate and apply current industry-specific technologies to meet industry standards
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Support small-scale ICT projects
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Contribute to copyright, ethics and privacy in an environment
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Use online learning tools
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Design simple web page layouts
Cisco Networking Academy TAFE NSW TVET
The concept of a network foundation connecting billions of things and trillions of gigabytes of data to enhance our decision making and interactions. Course modules describe how IOE drives the convergence between an organization’s operational technology (OT) and information technology (IT) systems, the business processes for evaluating a problem and implementing an IoE solution, and the machine-to-machine (M2M), Machine-to-people (M2P), and people-to-people (P2P) connections in an IoE solution.
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Describe the Internet and its evolution to the Internet of Everything
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Explain the interconnection of people, processes, data, and things; the four pillars that form the Internet of Everything
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Explain how things that are non-IP-enabled and IP-enabled devices can be connected to a network to communicate in the Internet of Things
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Explain programming and show a simulated version of the Cisco Coffee JavaScript application
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Explain the steps to evaluate and implement an IoE solution
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Explain security concerns that must be considered when implementing IoE solutions
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Describe M2M, M2P and P2P interactions
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Explain the concept of prototyping and why this is critical in the IoE market
PROJECTS
Origin Energy | DXC Technology Windows 10 Project
July 2018 – August 2018
Testing/Rebuilding And Setting Up And Configuring New HP Test Machines/Laptops And Installing And Updating Software For User Deploying And Testing Purposes
* Working/Deploying Machines With External Stakeholders (Origin Energy) Staff And DXC StaffProject description
Origin Energy User Relocation Move Australia Square And Bond Street To Barangaroo
June 2018 – July 2018
Project description
Relocated End Users And Equipment From (ASQ) Australia Square and Bond Street to Barangaroo International Tower 1 Providing Desktop IT Support To Origin Energy Employees and Third-Party Stakeholders Contractors And Business Partners
* Floorwalking
* Configuring Systems
* Helping Clients Setup Workstations
* Rebuilding/Building Laptops for Internal And External Customers
* Cable Management
* Installing Peripherals
* Installing Cables At Client Workstations And Desks
SKILLS
Microsoft Windows - Proficient
Linux - Intermediate
Microsoft Office - Advanced
Project Management - Beginner
Disaster Recovery Planning - Intermediate
Virtualization - Advanced
EXPERTISE
Computer Hardware
Experience In Building Custom Built PCs And Repairing Laptops, Phones, Tablets, MACs And Troubleshooting Hardware Faults
Servers
Building Setting Up Configuring Troubleshooting Server Software And Hardware And Experience In Windows Linux And OSX Servers
Cabling & Computer Networking
Experienced In Setting Up Phone Line And Making Network And Coaxial Cables CAT5E RG6 and setting up troubleshooting configuring IPv4 IPv6 DHCP DNS Firewalls etc.